Got Questions?
Frequently Asked Questions.
Everything you need to know about preparing for your first class, our booking rules, and equipment safety.
Help & Guidance
We're here to help you get started.
Can't find the answer you're looking for? Feel free to reach out directly through WhatsApp, phone, or email.
How many clients are in each group class?
Every group session at Bayform is strictly capped at only 3 client slots. Unlike commercial gyms with 15–20 reformers where individual corrections are impossible, our intimate 3-person limit ensures the master instructor provides personalized form corrections, spring tension adjustments, and postural alignment throughout your entire 50-minute workout.
What is the validity period for session packages?
Our package validities are clearly structured as follows:
• 8 Sessions & 12 Sessions (Private or Group): Valid for 1 Month (30 days) from the date of your first booked session or payment.
• 24 Sessions & 36 Sessions (Private or Group): Valid for 3 Months (90 days) from payment.
• Trial Session: Valid for 7 days.
What happens if my package expires before I use all classes? (15-Day Renewal Rollover)
If you have unused classes at the end of your package validity period, you are protected by our 15-Day Renewal Grace Policy:
Example: Suppose you enrolled in an 8-session pack and attended 7 classes within your 1-month validity. You have 1 remaining unused class.
• If you renew within 15 days of expiry: That remaining 1 class is automatically rolled over and credited to your new membership (giving you 8 new + 1 rollover = 9 active classes)!
• If you do not renew within 15 days: That remaining class permanently expires and disappears.
What is the cancellation policy for booked classes? (12-Hour Rule)
Because each session has only 3 slots, unexpected empty spots prevent fellow members on the waitlist from attending.
• Cancellations made 12+ hours before class: Can be cancelled directly from your Member Portal. 1 class credit is immediately restored back to your available balance.
• Cancellations made under 12 hours or No-Shows: The session is recorded as Class Done and the credit is forfeited (not refunded).
How do I submit teacher training & education inquiries?
Prospective instructor candidates can apply online on our Education Page or email our Academy coordinator directly at Bayformpilatesstudio@gmail.com. Our education team reviews all applications and conducts manual intake phone calls to guide your cohort registration.
I've never done Pilates or used a Reformer before. Can I still join?
Yes, absolutely! More than half of our members had zero Pilates experience when they started. We recommend booking a Trial Class (₹1,500) or a Beginner session. Our certified instructors will explain the carriage springs, straps, headrest, and breathing before class begins.
What should I wear to a class?
Wear comfortable, form-fitting activewear (such as leggings and a fitted athletic top) so that instructors can observe your spine and pelvis alignment. Grip socks with rubberized soles are mandatory for grip and hygiene on the carriage. Complimentary pairs are provided during your trial!
Are locker rooms and amenities available?
Yes, we provide clean changing rooms, private lockers, fresh sanitized workout towels, and infused water stations available for all attendees.